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Creating solutions where marketing merges with technical communication

I love creating clear effective solutions where marketing merges with technical communication. I’ve enjoyed created valuable customer experiences for over twenty years. My empathy merged with nerd tendencies helped hundreds of customers when I became known as the “irate customer whisperer” as a lead in customer support for Comcast. Those four years helping viewers with their cable, telephony, and hi-speed internet, led to writing over 20 books, designing and teaching several courses, blogging, hosting podcasts, and launching the marketing departments for several companies. My professional experiences and entrepreneurial endeavors have taught me that clear, effective communication is the foundation for achieving goals.

Self-publishing charted my unconventional official path into STEM. Each story, website design, brand redesign, and book cover served as a guidepost that led to earning my Masters in English, Technical Communication with a concentration on empathetic digital experiences and instructional design. Tinkering with things on the computer has been fun for me since I sat in front of a MS-Dos monitor in elementary school. Don’t ask if I died from dysentery on the Oregon Trail. I’ll never tell ?.

​Please inquire about the importance of human first design-thinking. Let’s have actionable exchanges about content and resource solutions where marketing merges with technical communication for employees, stakeholders, and customers. Investing in a customized plan to prevent and resolve technical communication challenges distinguishes your brand from every other business in your industry. Keeping your workforce and customer first is how you leverage technology to benefit your staff and clients. Memorable brands use clear, effective integrated brand communication to benefit everyone involved.

Reduce customer conflicts, workforce frustration, and brand confusion by implementing an intentional holistic communication plan. Create solutions that add value and increase profits. 

To see examples of my work, check out my portfolio.