Shawneda Crout, M.A., PMP

You build a memorable brand intentionally by choosing a technical stack that enables your team to communicate the value you deliver with sustainable calm. 

This lesson began thanks to leveraging empathy and a penchant for technology to help thousands of customers “woosah.” Solving problems led to becoming known as the “irate customer whisperer” as a lead customer support technician for Comcast. After helping viewers with their cable, telephony, and hi-speed internet, creative rest included journaling and creative writing on off days and vacation.

Penning a romance novel (which will never see the light of day) led to publishing fiction books, nonfiction books, ghostwriting nonfiction and fiction, and the need to be immersed in marketing. Prudent career goals and diligent work habits led to returning to college as a nontraditional student completing a bachelor’s in business, and undergrad marketing certificate from Fort Hays State University. Being an adventurous DIYer resulted in learning bookbinding after discovering the importance of technical communication while earning a Master’s of Arts in English, Technical Communication with a concentration on empathetic human-computer interaction from Minnesota State University, Mankato. Starting as an ethical technophile and growing a twenty year multi-genre book catalog while working in technology has resulted in pursuing a PhD in Information Systems and Communications to mitigate AI risks.

Professional Development Journals and Self Care Coloring Books

Coding is for communicators, project managers, entrepreneurs, and authors. Understanding HTML, CSS, JavaScript, and other foundational coding languages gives you an advantage - especially when vibe coding and low code are being touted as "game changers" without honest explanation of ignoring foundation coding knowledge. Knowing how to code enables you to leverage ORIGINAL creativity and add value to every endeavor that can't be trained into an LLM. Learn the basics. One day, challenge, and line at a time. Get your paperback or digital copy of Crowned with Codefidence the professional development journal designed to help you hone and improve your coding skills.

Portfolio and Work Samples

Go to ShawnedaCrout.com to see graphics, UX writing, usability tests, and other work samples.

To purchase or learn more about GIG PowHer™ books, go to Shop.Shawneda.com.